Cancellation & Refund Policy

Last updated: June 23, 2026

This Cancellation & Refund Policy explains how cancellations and refunds are handled for services provided by Novlers. It should be read together with the terms set out in your individual service agreement.

Overview

Most of our services are delivered on flexible monthly engagements. Because our work involves dedicated time, strategy, and resources allocated in advance, the terms below explain how cancellations and refunds are managed.

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Cancellation by the Client

You may cancel an ongoing monthly engagement by giving written notice as specified in your agreement, typically before the start of the next billing cycle. Once a billing cycle has begun, services continue through the end of that paid period.

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Notice Period

Unless your agreement states otherwise, we ask for reasonable written notice of cancellation so that we can complete in-progress work and hand over relevant assets and reports in an orderly way.

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Refund Eligibility

Refunds are considered on a case-by-case basis. Because digital marketing services are performed over time, fees for work already completed or in progress are generally non-refundable. Where work has not yet commenced, we will review your request fairly.

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Non-Refundable Items

The following are generally non-refundable:

• Work that has already been completed or delivered
• Time and resources already invested in an active engagement
• Third-party costs such as ad spend, tools, or subscriptions paid on your behalf
• One-time setup, onboarding, or audit fees once work has begun

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How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us in writing using the details below. Include your account information and the reason for your request so we can respond promptly.

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Processing Time

Approved refunds, where applicable, are processed using your original payment method within a reasonable period after approval. Processing times may vary depending on your bank or payment provider.

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Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The version posted on this page with the most recent date applies to your engagement.

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Contact Us

If you have any questions about this policy, you can reach us at:

Email: info@novlers.com
Phone: +91 82788 24407